Our Promise Means Everything
When we tell you we are going to solve your business problems, we follow through with what we say we’re going to deliver. We know that a lot of technology solution providers say that but we’ve had customers call 42 references before agreeing to work with us because we can confidently promise that we do what we say we’re going to do. That’s our promise to you. We provide a long list of customer references, not just a select few.
In Crisis, Call Us First
If you have an issue with your system, the quicker we know there’s a problem, the quicker we can solve it. Don’t waste time on hold with the carrier or trying to figure out the problem yourself when we can be getting directly in touch with that carrier WHILE dispatching a technician to your site to solve the issue. When you come to us first, you’re back in business faster, period. We will arrange a vendor meet.
We Reserve the Right to Challenge Every Carrier Equally
We chose to use the name Mills Communication to exercise that very right. Instead of representing a single manufacturer or taking commissions from a carrier, we work to help you get the best deal, the best solution and guarantee to always be on your side.
We’ve Banned Finger-Pointing
Communication problems bring business to a grinding halt. The last thing you need is to be stuck in the middle of technology providers trying to place blame. We take ownership of your system and do the work to discover the root of the issue. In 2015, we’ve logged 2,287 unbilled hours solving customer problems because our accounts receivables are far less important to us than our relationship with you. Let us be your voice carrier, data carrier, network infrastructure provider and anything else involved in a business call.
We Live and Die by Our Service
That’s probably why 80% of our clients are under our service contracts today. The value isn’t just in the communication solution we implement, it’s in the training, education and personalized service we provide after the installation. So if you need training 2 weeks before installation or two years after you purchased, we live and die by the service you receive.