It seems like different types of communication have lived in their own separate little worlds for ages, but as technology advances the lines between them are starting to blur and even disappear. One of the most notable changes is the merging of business communications and mobility networks—giving rise to something called a Mobile […]
On April 4, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After spending time getting to know folks across the Padres, I am now finding it almost impossible not to cheer for them (and I say that as someone who grew up as a die-hard Cubs […]
The BYOD (bring your own device) discussion is still as relevant today as it was when the conversation started years ago, raising questions about productivity, cost savings and network preparedness. And with a millennial mentality surging through the workforce, the conversation of pros and cons of BYOD is actually even more critical to address.
For us […]
Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.
Most likely, you’re investing in ways to make sure […]
One of the easiest ways to improve agent satisfaction is to provide them with flexible work options. More and more, today’s workforce is expecting the ability to work from home and, fortunately, with the right contact center software, you can make that happen.
Businesses of all sizes are increasingly relying on home offices and remote workers […]
Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
If that’s your business model, is your phone system serving you like you serve your customers?
Use this checklist […]
You’ve realized that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, […]
Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms and maybe even slide projectors!
Of course in today’s business world, this […]