BYOD: Gain the Advantage by Going Mobile

A Personal Unified Communications platform with Bring Your Own Device (BYOD) policies can strengthen the abilities of your workforce, empowering them to become mobile with the same features they would use on their desktop at the office. This will improve productivity, […]

August 8th, 2016|

UC and Mobility in 2016

Business leaders and CIOs alike are believing more and more that Unified Communications is THE platform to increase mobility, productivity and collaboration; to improve flexibility; and to lower costs. In an article recently released from ShoreTel by Senior VP of Product, Eugenia Corrales, four predictions for Unified Communications in […]

July 28th, 2016|

The Power of Mobility

It seems like different types of communication have lived in their own separate little worlds for ages, but as technology advances the lines between them are starting to blur and even disappear. One of the most notable changes is the merging of business communications and mobility networks—giving rise to something called a Mobile […]

July 19th, 2016|

San Diego Padres Team Up with Mitel in Their Quest to Win the World Series

On April 4, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After spending time getting to know folks across the Padres, I am now finding it almost impossible not to cheer for them (and I say that as someone who grew up as a die-hard Cubs […]

May 20th, 2016|

Four (Not So) Obvious Ways BYOD Can Help Team Collaboration

The BYOD (bring your own device) discussion is still as relevant today as it was when the conversation started years ago, raising questions about productivity, cost savings and network preparedness. And with a millennial mentality surging through the workforce, the conversation of pros and cons of BYOD is actually even more critical to address.

For us […]

March 24th, 2016|

A 10-Question Evaluation for Your Phone System

Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks.

Most likely, you’re investing in ways to make sure […]

March 10th, 2016|

Why the Most Productive Contact Centers are Letting Agents Work from Home

One of the easiest ways to improve agent satisfaction is to provide them with flexible work options. More and more, today’s workforce is expecting the ability to work from home and, fortunately, with the right contact center software, you can make that happen.

Businesses of all sizes are increasingly relying on home offices and remote workers […]

January 21st, 2016|

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

If that’s your business model, is your phone system serving you like you serve your customers?

Use this checklist […]

December 22nd, 2015|

A Phone System that Maximizes Your Control

You’ve realized that your current phone system is no longer working for your growing business.  So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimize disruptions to your business and integrate with your current custom applications, […]

December 2nd, 2015|

How to Empower Employee Collaboration with Cloud Communications

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel that were planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms and maybe even slide projectors!

Of course in today’s business world, this […]

November 24th, 2015|