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Call Recording
Reliable, Easy-to-Use and Affordable

Unlock Your Business Communications

Call recording technology can play a vital role for businesses across a wide range of industries. For example, healthcare providers, financial institutions, automotive dealerships and debt collection agencies all benefit from the ability to monitor, playback, evaluate and archive their telephone-based interactions. This also holds especially true for transportation, energy and government agencies. Organizations within this sector deal with extensive regulatory, safety, company and industry-specific requirements, and ensuring communications excellence is of critical importance.

In fact, virtually any organization that regularly engages by phone with customers, clients, colleagues or suppliers stands to gain from having greater insight and understanding into the interactions that shape their everyday operations.

The ability to quickly retrieve important information contained within phone-based exchanges can help resolve disputes, minimize liability risk, improve customer service and safeguard company revenues.

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We offer a broad scope of capabilities that address your critical business needs such as:

Regulatory Compliance

Various regulatory bodies require recorded documentation of transactions occurring via telephone such as with telesales and the Telemarketing Sales Rule (TSR); financial transactions including account transfers, loan origination, securities/commodities trading; utilities account management; local government requirements for public safety organizations and several others.

Personnel Development

Staff development and training programs are supported through systematic review and evaluation of vital business communications functions in sales, customer service, product support, collections, personnel applications, scheduling, emergency dispatch facilities and other public safety organizations. Tracer provides functionality for live monitoring, recording, coaching, evaluating and reporting, delivering a complete personnel communications development platform.

Risk Management

Recordings of telephone conversations can be used to effectively reduce the risks and ramifications of miscommunication. Examples include improperly filed insurance claims, business to business purchasing, perishable goods orders, personnel recruiting, billing verification, handling or outcome of an emergency services call and other critical telephone transactions.

Business Documentation

Various regulatory bodies require recorded documentation of transactions occurring viBusinesses regularly document every form of electronic and paper communications, investing significant time and money in storage, document management and digital imaging technologies. Yet verbal communications still include some of the most sensitive, urgent and precise information shared. Our solutions document phone-based verbal communications and enable simple retrieval, playback and sharing of those recorded conversations, helping to prevent miscommunication.