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Contact Center
For Better Customer Connections

Call Center and Customer Experience Solutions

Delivering a satisfying customer experience is a top priority for most organizations today.

While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods. Our solutions allow you to respond quickly and flexibly by phone, email or web chat.

Customers at Your Agents' Fingertips

Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.

Access calls, texts, CRM data, call history, reports and more

Includes universal queuing and enterprise resource matching

Offers optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location

Voicemail and fax can also be routed to individual agents through emails

MiContact Center Office Demo

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