On April 4, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After spending time getting to know folks across the Padres, I am now finding it almost impossible not to cheer for them (and I say that as someone who grew up as a die-hard Cubs fan). Though it sounds cliché, what really sets the Padres apart is the teamwork approach, which pervades their entire organization.
Whether on the baseball side or the business side, it is amazing to speak to people across the club and hear that they all understand the role they play and how they are interdependent upon one another. With the metro area of San Diego comprising just over three million people, the Padres have to compete much harder for fans, advertising and TV dollars and other sources of income to sign high-ticket players compared to larger market clubs. Being able to effectively communicate and collaborate on-the-go provides the Padres with a tangible competitive advantage across their organization as they work each day toward winning the World Series.
Where everybody knows your name
Beyond the ballpark
Most Padres staff members start and finish their days on their smartphones and they expect those smartphones to have the same features and capabilities as their desktop environments.
As such, the Padres looked for a solution that provided business agility and a competitive advantage by helping ensure all locations could interact as one.
Building an all-star fan experience
In addition to improving connectivity throughout the organization, the Padres also use our technology to enhance the fan experience with personalized contact center software features that let season ticket members connect directly to their dedicated service representatives.
As host of the 2016 MLB All-Star game, the Padres acutely recognize that their fans are increasingly mobile and looking for a more seamless customer experience.
Out in left field, and more
If you visit Petco Park or catch a Padres home game on TV, watch for the unique Mitel ‘Hit It Here’ sign on the historic Western Metals Supply Co. building in left field. When a Padres player hits the bullseye sign, we’ll make a donation to our customer, Make-A-Wish Foundation of America. But the Padres aren’t the only sports franchise to trust their communications to Mitel. More than fifty sports franchises, clubs, leagues and stadiums globally stay competitive with Mitel, representing teams across the English Premier League, NFL, NBA, NHL and MLB.
In a world where games are won and lost by fractions of an inch or second, we like to think that we provide a competitive edge to those who choose us.
Let’s go Padres!
This post was originally published by Mitel (http://www.mitel.com/blog/san-diego-padres-team-mitel-their-quest-win)